Enterprise Resource Planning/Customer Relationship Management

FITS delivers deep experience in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRIVl) for Oracle, SAP and Seibel platforms. We help our clients build the business case and determine the best-fit ERP and CRM solution for them. We leverage our deep experience to meet each client’s requirements through delivery of a single cohesive solution.

To do this, we:

  • Assess existing technical infrastructure and define requirements. We develop technical configuration options, report on costs of each option, provide the vendor selection process and recommend the implementation plan.
  • Develop data matrix and dimensional data models.
  • Develop comprehensive models to facilitate ERP functionality across the organization.
  • Develop and implement the integrated data architecture containing industry specific software, call center applications, web front-end applications, integrated multiple solutions and more.
  • Provide ERP and CRM implementation project management, serving as the overall project driver. Our experts deliver direction and leadership to project teams and control resources, objectives and scope. Importantly, we ensure tasks and deliverables are completed within the specified time and budget.